Sprint Store in St Louis, MO Closed now

Reviews about Sprint Store

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  April 02, 2019, by Todd C
  Sprint is a company you should never trust, under any circumstances. They will promise you things but never once deliver. Their security is a joke. My military daughter just died recently and I took legal control of all her accounts. They required that I go into a store to prove my identity and the situation, to be able to do so. Sprint helped me change the password and pin, to keep anyone else from being able to access the account. We also reported the phones as stolen, as the person with her when she died, refused to return the phones, her wallet, her computer, and anything else. The only thing we were waiting on to take ownership of the account, was the death certificate - which wasn't in yet. Should have been secure. Then Sprint let the person who stole the phones, her laptop, wallet, identification and everything...transfer ownership to himself, despite the security measures...without him being on the account...without him providing any proof (which he wouldn't have). When I turned Sprint in to the Attorney General, they admitted the mistake...admitted they were wrong...and said they would transfer ownership to me right away. Then, they tried to extort money out of me, requiring that I set up and pay for a whole new account with Sprint, before they would transfer ownership of the other. SPRINT IS COMPLETELY UNETHICAL. I DROPPED THEIR SERVICE MYSELF, 3 YEARS AGO, BECAUSE THEY WOULD NOT HONOR ANY OF THEIR PROMISES, EVEN THEN. THEY OBVIOUSLY DO NOT CARE OR RESPECT A FALLEN MEMBER OF THE MILITARY, OR THE SURVIVING FAMILY. *( Go to Verizon. They honor all their promises, do not have dropped calls, do not extort money out of families of deceased military...and most importantly, Verizon's customer service is real and in the U.S.)