R.A. Guinner Plumbing Company in St Louis, MO Open now

Reviews about R.A. Guinner Plumbing Company

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  July 05, 2019, by Lindsey Dunajcik
  Basically they overcharged me... a lot!!! I paid 3-4x what I should have paid (Miniex will hook up a washer and dryer for approx. $150), were an hour late to the appointment, didn't take out the washer's shipping bolts and had the audacity to say that what they charged ($450) was a reasonable amount. Keep reading for all the lovely details: I called on Thursday to set up an appointment for a washer/dryer hookup got scheduled for Tuesday and asked for an estimate which they said they'd call back that day to let me know. I received no call that day, the next day, by Monday I called and asked again for an estimate considering at this point I have no idea how much they're planning on charging me. They said $300-350 for two hours of work. I asked if I could send pictures to make sure that estimate was accurate. I sent pictures near the end of the day for them, called and made sure they got them and they said it was all good. Tuesday morning rolls around, my appointment was set for 8am. 8:20 I call their office to see where the person is, he's on his way. 9:00 he shows up no apology or explanation (later I find out he had to get parts for the installation, totally understandable, however why am I having to call them to find out why they're late?) The guy spends an hour hooking everything up, then takes a look at my dishwasher for me, pushes it back a little further and rescrews it in. So a total of 1 hour and 10 minutes of labor. Then they proceed to charge me $450 saying it was for 3hours of time and materials. Come to find out miniex will charge approx. $150 for labor and materials for hooking up a washer and dryer. I regret my decision to use their company, please do your research and get bids from multiple people. I usually do that but was in a hurry, and I paid for it big time. They were very nice, but to be honest that kinda made how much I paid worse, they can smile while scamming someone out of way more than should be paid. I called hoping for a credit of some kind and received none. I shouldn't have even paid it in the first place but was in a hurry. I guess the real lesson here is to slow down and of course, never use Guinner plumbing again to avoid way over paying.